Refund and Cancellation Policy

At Wags and Tails, we strive to provide a seamless and satisfying shopping experience. If you need to cancel an order or request a refund, please review the details below.

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Cancellation Policy

• Eligibility for Cancellation: You may cancel your order free of charge if it has not yet been shipped.

• How to Cancel: Contact our customer service team at support@wagsandtails.in or call us at +91 92058-25656. Alternatively, use the cancellation option in your account dashboard on our website.

• Post-Shipment: Once an order is shipped, cancellation is no longer possible. You may, however, initiate a return after delivery as per our Return Policy.

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Refund Policy

• Refund Processing: Refunds for canceled orders will be issued to the original payment method used during the purchase.

• Refund Timelines: The time taken to process your refund depends on your payment mode:

UPI: Refunds will be processed within 48 hours.

Credit and Debit Cards: Refunds will be processed within 15 working days.

Other Payment Modes: Refunds will be processed within 20 working days.

• Bank Processing Time: Please note that additional time may be required for the refund to reflect in your account, depending on your bank or payment provider.

• Refund Amount: Refunds will cover the full amount paid for the canceled order, unless otherwise specified.

• Non-Refundable Items: Certain products, such as personalized items or perishable goods, are non-refundable. Please review the product description for specific details.

• Assistance: For refund-related queries, reach out to our customer service team at support@wagsandtails.in or call +91 92058-25656.

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Important Notes

• Scope: This policy applies to all orders placed on wagsandtails.in.

• Policy Updates: We may update this policy at any time, with changes effective immediately upon posting on our website.

Legal Compliance: This policy complies with applicable consumer protection laws in India