Shipping Policy

At Wags and Tails, we are committed to delivering your pet’s favorite natural care products right to your doorstep with speed, reliability, and care. Here’s everything you need to know about our shipping process:

1. Shipping Locations

• We currently ship to all serviceable pin codes across India.

• Please note that delivery to certain remote or restricted areas may be subject to additional delays or limitations based on our logistics partners’ coverage.

2. Processing Time

• Orders are typically processed within 1-2 business days from the time of purchase (Monday to Saturday, excluding public holidays).

• Once your order is processed, you will receive a confirmation email with tracking details.

3. Shipping Time

• Standard shipping within India takes approximately 3-7 business days, depending on your location.

• Delivery times may vary due to factors such as holidays, weather conditions, or unforeseen logistical challenges.

4. Shipping Charges

• Free Shipping: Enjoy free shipping on all orders above INR 799.

• Standard Shipping Fee: For orders below INR 799, a flat shipping fee of INR 99 will be applied at checkout.

• Special promotions, such as discounts or free shipping on select items, may be offered from time to time—keep an eye on our website or subscribe to our newsletter for updates!

5. Order Tracking

• Once your order is shipped, you’ll receive a tracking link via email or SMS (if provided). You can use this to monitor your package’s journey to you.

• If you face any issues with tracking, feel free to reach out to our customer support team at [insert contact email/phone number].

6. Delivery Partners

• We partner with trusted logistics providers (e.g., Delhivery, Blue Dart, India Post, etc.) to ensure safe and timely delivery of your products.

• Delivery personnel may contact you for address verification or to schedule a convenient drop-off time.

7. Shipping Confirmation

• You’ll receive a shipping confirmation email once your order is dispatched from our warehouse. Please check your spam/junk folder if you don’t see it in your inbox.

8. Undelivered Orders

• If your order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, we’ll reach out to you to resolve the issue.

• Reshipping charges may apply in such cases, depending on the circumstances.

9. Damaged or Lost Shipments

• We take utmost care to package your products securely. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items for a replacement or refund.

• In the rare event of a lost shipment, please notify us within 7 days of the expected delivery date, and we’ll work with our shipping partners to resolve the issue promptly.

10. Pre-Orders and Backordered Items

• For products marked as “pre-order” or temporarily out of stock, shipping timelines will be communicated on the product page or during checkout. We’ll ensure you’re updated on the status of such orders.

11. Contact Us

• Have questions about your shipment? Our team is here to assist! Reach out to us at support@wagsandtails.in or call us at +91 92058 25656 between 10:00 AM and 7:00 PM (Monday to Saturday).

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Note: This shipping policy is subject to change without prior notice. Please review this page before placing your order to stay updated on the latest terms.

We’re thrilled to bring pure love and care to your furry mates through our natural pet products. Thank you for choosing Wags and Tails!